Privacy policy

 

Kew mediation and its mediators are committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

 

It is important to us to ensure that your personal information is kept safe and that we are clear with you about how we collect your data, how we store it and what we do with it.

 

Kew Mediation is registered with the Information Commissioners Office (ICO) as a “data controller” under the registration reference: ZA768824. This means that Kew Mediation determines the purposes and ways in which any personal data are, or will be, processed.

 

Kew Mediation mediators are all “processors” of personal data for the purposes of the General Data Protection Regulation and are bound to act on the instructions of the “data controller.” These instructions include but are not limited to keeping information confidential, not using a sub-processor without authorisation, complying with any requests of the controller under GDPR, deleting/returning personal information at the end of a case and participating in data protection audits or inspections.

 

We may collect the following details (“Personal Information”) from you whenever you complete a form online:

 

Full name;

E-mail address, telephone number and mobile number;

The nature of your query;

When you visit this website ("the Site") our web server automatically records your IP address. This IP address is not linked to any of your Personal Information.

 

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

 

We use IP addresses and other non personal information to:

Help us administer and make improvements to the Site;

Estimate audience size, usage patterns and carry out marketing analysis.

 

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Use of personal information

We may use your Personal Information in order to:

 

Process requests for services submitted by you;

Carry out marketing analysis and make general improvements to the Site;

Send you information about our services;

Notify you of any changes to the Site and services which may affect you;

Customise the Site and its content to your particular preferences.

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Sharing your information

We will only disclose your Personal Information without your permission in the following circumstances:

If we are required by law to do so (for example, if required to do so by a court order, the government or other law enforcement agencies or for the purposes of investigation and/or prevention of fraud or other crime or where it is necessary for the purpose of, or in connection with, legal proceedings or in order to exercise or defend legal rights).

If you accept an invitation to an event or promotional activity run by us in connection with trusted professional third parties, and your name is included on an attendee list, which is shared with the third parties or other guests.

If we are required to do so by law, any third parties will only have access to the names of the attendees. Contact details and other Personal Information will not be shared or disclosed to any third parties, co-hosts or other guests without your agreement.

Transmission of information via the internet is not completely secure and it is possible that your Personal Information or other information may be accessed or intercepted unlawfully by third parties. Any transmission of Personal Information is therefore at your own risk. We will not accept any responsibility for information which is accessed or intercepted unlawfully, without permission or in a manner which is out of our control.

 

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Cookies

When you visit the Site we may store some information (commonly known as a “cookie”) on your device. Cookies are small text files that a website transfers to the hard drive on your device to store and sometimes track information about you. A cookie helps you get the best out of the Site and helps us to provide you with a more customized service.

 

We use cookies to make your experience of the Site more efficient

 

You can block or erase cookies from your device if you want to. Your browser’s help screen or manual should tell you how to do this. However certain parts of the Site are reliant on the use of cookies to operate and may not work correctly if you set your browser not to accept cookies. More information about cookies, including how to block them or delete them, can be found on the third party sites AboutCookies.org and www.aboutcookies.org.uk.
 

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Monitoring

We may monitor and record communications with you (such as emails) for the purpose of quality assurance, fraud prevention and compliance.

 

Linking to third party websites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from the Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

 

In addition, if you linked to the Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

 

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access the Site.